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FAQ


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About Product

Why should I drink OatLife?

OatLife is a delicious and nutritious alternative to dairy milk that’s good for your body. Made from the goodness of oats, it’s full of Beta-glucans and has less or no added sugar, no non-dairy creamer and no preservatives, artificial colours or flavourings. As a plant-based product, it has a lower impact on the environment.


We care about what goes into OatLife and how it affects the world around us. After all, we make OatLife with the people we love in mind.


Why is non-dairy creamer bad for health?

All OatLife products have absolutely no non-dairy creamer. Our oat drinks get their rich and creamy taste from oats and other plant-based ingredients.


Non-dairy creamer (NDC) is an ingredient commonly found in instant beverages that make them taste richer and creamier. NDC contains hydrogenated oil, an ingredient high in saturated fat that can lead to higher LDL cholesterol (bad cholesterol) levels. High cholesterol levels increase your risk of heart disease and stroke.


Are OatLife products dairy free and vegan friendly?

Yes and yes! OatLife is 100% plant based and contains no dairy or lactose. 

Are dipotassium phosphate, calcium carbonate and tricalcium phosphate bad for me?

These are permitted food stabilisers that are commonly used in powdered and liquid food products. They help to prevent ingredients from separating and ensure that you can enjoy the product the way it’s meant to be. At OatLife, we follow strict FDA and SFA regulations. Only approved food stabilisers in their recommended amounts are used in our products. 

What is beta-glucan and why is it good for me?

Beta-glucan (or β-glucan) is a soluble fibre that is naturally found in oats. It is also known as the ‘heart-healthy fibre’. Taking 3g of Beta-glucan daily (or 3 servings of OatLife daily) can help lower LDL cholesterol levels and reduce the risk of cardiovascular disease. As a soluble fibre, Beta-glucan keeps you feeling full for longer, making oat-based products wholesome and satisfying.

Where do the oats used in OatLife come from?

OatLife products are made with oats grown in Australia and China. The taste of oats can differ depending on where it’s grown. As OatLife products have no artificial flavourings or colourings, the ingredients we use are carefully selected to meet our requirements of making something healthy and delicious. 

Why do you use rapeseed oil in OatLife?

Rapeseed oil helps to give our oat milk a rich and creamy taste that is similar to cow’s milk. It is low in saturated fat and is an excellent source of Vitamin E. Rapeseed oil also contains Omega 3, 6 & 9, which can help lower cholesterol levels and improve overall brain, heart and joint health. 

Are there any allergens in OatLife products?

Our products contain gluten and barley. Although oats are naturally gluten-free, they are processed using equipment that is used for gluten-containing grains and may leave traces of gluten in the final product. In addition, the malt extracts in our products come from barley grains. If you are gluten-intolerant or have celiac disease, OatLife may not be suitable for you. 

Why do OatLife products have a higher fat content compared to other instant beverages?

A small amount of fat is essential for a healthy diet. And OatLife products contain the good kind of fat. Our products use oat milk powder that is high in unsaturated fats and can help lower LDL cholesterol levels.


Other instant beverages use non-dairy creamers that have a high saturated fat content. Consuming high amounts of saturated fats can lead to a higher risk of heart disease.


What is the shelf life of OatLife products?

Ready-to drink oat milk

OatLife Oat Drink Barista: 12 months


Powdered oat milk drinks

OatLife Gold Series: 18 months

OatLife Café Series: 18 months


Order Status and Shipping

How do I pay?

We only take online banking (FPX) for now. More payment methods will be added soon.

Which countries do you deliver to?

Malaysia for now. More countries will be added soon. So stay tuned!

What are your shipping & delivery charges?

West Malaysia

FREE shipping on all orders RM 65 and above.

A flat rate of RM 8 per delivery for orders below RM 65.


East Malaysia

A flat rate of RM 15 per delivery for all orders. 

How long will your products take to ship?

West Malaysia

3 – 5 working days for standard delivery.


East Malaysia

7 – 10 working days for standard delivery.

How do I know that my order has been placed?

You will get a confirmation email once your order has been successfully placed.

If you have any queries about your order, feel free to contact us at hello@oatlife.my.

Return & Refund

I’m not satisfied with my order. I’d like to return the items & get a refund. How can you help?

We made our products to be better for you & the environment. And we’re always looking for ways to make them even better. If you are not satisfied, we want to find out why & help you out! Please send us a message at hello@oatlife.my within 14 days of receiving your order. Remember to include your order number & the reason why you were dissatisfied.




To find out more about returning our products & getting a refund or exchange, please click here.

FAQ


Don't see the answer you're looking for? Reach out to hello@oatlife.com.my 

and we'll get back to you in a flash.

Why should I drink Oatlife?

Abc

Why should I drink Oatlife?

Why should I drink Oatlife?

About Products

Why should I drink OatLife?

OatLife is a delicious and nutritious alternative to dairy milk that’s good for your body. Made from the goodness of oats, it’s full of Beta-glucans and has less or no added sugar, no non-dairy creamer and no preservatives, artificial colours or flavourings. As a plant-based product, it has a lower impact on the environment.


We care about what goes into OatLife and how it affects the world around us. After all, we make OatLife with the people we love in mind.


Why is non-dairy creamer bad for health?

All OatLife products have absolutely no non-dairy creamer. Our oat drinks get their rich and creamy taste from oats and other plant-based ingredients.


Non-dairy creamer (NDC) is an ingredient commonly found in instant beverages that make them taste richer and creamier. NDC contains hydrogenated oil, an ingredient high in saturated fat that can lead to higher LDL cholesterol (bad cholesterol) levels. High cholesterol levels increase your risk of heart disease and stroke.


Are OatLife products dairy free and vegan friendly?

Yes and yes! OatLife is 100% plant based and contains no dairy or lactose. 

Are dipotassium phosphate, calcium carbonate and tricalcium phosphate bad for me?

These are permitted food stabilisers that are commonly used in powdered and liquid food products. They help to prevent ingredients from separating and ensure that you can enjoy the product the way it’s meant to be. At OatLife, we follow strict FDA and SFA regulations. Only approved food stabilisers in their recommended amounts are used in our products. 

What is beta-glucan and why is it good for me?

Beta-glucan (or β-glucan) is a soluble fibre that is naturally found in oats. It is also known as the ‘heart-healthy fibre’. Taking 3g of Beta-glucan daily (or 3 servings of OatLife daily) can help lower LDL cholesterol levels and reduce the risk of cardiovascular disease. As a soluble fibre, Beta-glucan keeps you feeling full for longer, making oat-based products wholesome and satisfying.

Where do the oats used in OatLife come from?

OatLife products are made with oats grown in Australia and China. The taste of oats can differ depending on where it’s grown. As OatLife products have no artificial flavourings or colourings, the ingredients we use are carefully selected to meet our requirements of making something healthy and delicious. 

Why do you use rapeseed oil in OatLife?

Rapeseed oil helps to give our oat milk a rich and creamy taste that is similar to cow’s milk. It is low in saturated fat and is an excellent source of Vitamin E. Rapeseed oil also contains Omega 3, 6 & 9, which can help lower cholesterol levels and improve overall brain, heart and joint health. 

Are there any allergens in OatLife products?

Our products contain gluten and barley. Although oats are naturally gluten-free, they are processed using equipment that is used for gluten-containing grains and may leave traces of gluten in the final product. In addition, the malt extracts in our products come from barley grains. If you are gluten-intolerant or have celiac disease, OatLife may not be suitable for you. 

Why do OatLife products have a higher fat content compared to other instant beverages?

A small amount of fat is essential for a healthy diet. And OatLife products contain the good kind of fat. Our products use oat milk powder that is high in unsaturated fats and can help lower LDL cholesterol levels.


Other instant beverages use non-dairy creamers that have a high saturated fat content. Consuming high amounts of saturated fats can lead to a higher risk of heart disease.


What is the shelf life of OatLife products?

Ready-to drink oat milk

OatLife Oat Drink Barista: 12 months


Powdered oat milk drinks

OatLife Gold Series: 18 months

OatLife Café Series: 18 months


Why should I drink Oatlife?

Abc

Why should I drink Oatlife?

Why should I drink Oatlife?

Order Status & Shipping

How do I pay?

We only take online banking (FPX) and e-Wallets (TNG, Boost, Shopee Pay, MCash) for now. More payment methods will be added soon.

Which countries do you deliver to?

Malaysia for now. More countries will be added soon. So stay tuned!

What are your shipping & delivery charges?

West Malaysia

FREE shipping on all orders above RM 64.

A flat rate of RM 8 per delivery for orders below RM 64.

East Malaysia

A flat rate of RM 15 per delivery for orders below RM 64.

How long will your products take to ship?

West Malaysia

3 – 5 working days for standard delivery.


East Malaysia

7 – 10 working days for standard delivery.

How do I know that my order has been placed?

You will get a confirmation email once your order has been successfully placed.


If you have any queries about your order, feel free to contact us at hello@oatlife.com.my.

Why should I drink Oatlife?

Abc

Why should I drink Oatlife?

Why should I drink Oatlife?

Return & Refund

I’m not satisfied with my order. I’d like to return the items & get a refund. How can you help?

We made our products to be better for you & the environment. And we’re always looking for ways to make them even better. If you are not satisfied, we want to find out why & help you out!


Please send us a message at hello@oatlife.my within 30 days of receiving your order. Remember to include your order number & the reason why you were dissatisfied.


To find out more about returning our products & getting a refund or exchange, please click here.

Don't see the answer you're looking for? Reach out to hello@oatlife.my 

and we'll get back to you in a flash.